CALL CENTRES


We Offer Customised Inbound, Outbound and Blended Call Centre Solutions.

Our Products Are Value Enhanced




Using Voice Over Internet Protocol(VoIP)

Reduce your telephone bill
significantly

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A Call Center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle Inbound and/or Outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.

Inbound Call Center An inbound call center handles a considerable volume of calls received at the same time and forwards calls to someone qualified to handle them and logs calls.

Outbound Call Center In an outbound call center, an agent makes calls on behalf of the company, for telemarketing, customer retention, fundraising, surveying, collecting debts or scheduling appointments.

Blended Call Center A blended call center handles both inbound and outbound calls.